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Making a complaint

We hope this is part of our web site that you never have to visit as we try to keep our customers as happy as possible.

We work on the basis of prevention rather than cure but if you have experienced any concerns relating to our service, our web site or the way we handle your account then please let us know so we can do our best to put the matter right.

In the first instance you can call us on 0800 783 8851 or e mail

We will look into the matter and get back to you within 5 working days. If after our response you are not satisfied with the outcome or the way you have been treated then please write to us:

The Directors
Green Energy (UK) plc
6 Peerglow Centre
Marsh Lane
SG12 9QL

For free and helpful independent advice you may wish to contact Consumer Direct
T: 0845 040 506

In the unlikely event that our Directors cannot reach a solution that you are happy with you can contact the Energy Supply Ombudsman. They will however refer the matter back to us if you have not first escalated the complaint through our formal channels. The details are:

Energy Supply Ombudsman
P0 Box 966
T: 0845 055 0760 or 01925 530 263
Ear: Typetalk- 18001 051 1513 0r 18001 01925 430 886